Key Takeaways from Becker’s Hospital Review: Enhancing Patient Experience with Online Scheduling

Online scheduling is essential to patient satisfaction in today's consumer-centric economy. Scott Heatherly, VP of Sales and Partnerships for Amenities Health, discusses three ways in which health systems can streamline the patient experience:

1. Ease of Access: Patients require easy access to find and schedule appointments. Simplifying registration and providing easy online scheduling meets these demands, driving more patients through the system.
2. Timely and Convenient Care Options: Health systems can boost satisfaction by highlighting availability by proximity in scheduling tools so that patients receive care according to their preferred time and location.
3. Competitive Advantage: A well-designed digital front door differentiates healthcare providers, attracting patients and fostering loyalty by creating a seamless experience from the first interaction.

To see the full story featured in Becker’s Hospital Review, click here.