Rapid Registration as the Key to the Digital Front Door

Streamlining Patient Onboarding with Rapid Registration: A Game-Changer for Health Systems

In today’s healthcare landscape, the patient experience starts long before they enter a doctor's office—it begins at the digital front door. Many health systems face challenges with outdated, cumbersome registration processes that frustrate patients and lead to lost revenue. Amenities Health’s Rapid Registration is designed to tackle these issues head-on by offering a frictionless, patient-centered onboarding experience.

The Challenges of Traditional Patient Registration

Health systems often rely on Electronic Health Record (EHR) vendors for patient registration, but these systems aren’t designed with the patient experience in mind. According to the Becker’s article, the following issues frequently arise:

• Limited Digital Options: Many systems fail to offer convenient registration through websites, apps, or patient portals, forcing patients to jump through hoops.
• Cumbersome Verification Processes: Traditional EHR-based registration can involve overly complicated questions like recalling past addresses or mortgage providers, which leads to drop-offs.
• Lost Access Codes: Frequently, patients lose access codes sent via email or never receive them due to spam filters, derailing the entire registration process.

These challenges not only frustrate patients but also lead to significant revenue loss as prospective patients abandon the process and look elsewhere.

How Rapid Registration Solves These Problems

Rapid Registration eliminates these hurdles by:

• Offering a seamless self-service experience across web, mobile apps, and patient portals.
• Simplifying identity verification by only requiring a phone number and date of birth.
• Allowing patients to register even without an access code, reducing drop-off rates.

The Impact: Real Results for Health Systems

The article mentions an example where one health system implemented Rapid Registration, resulting in over 500,000 new patient registrations in 18 months, contributing more than $300 million in net new margin. The simplicity of the process, combined with a patient-centered approach, creates a more positive experience, which drives long-term loyalty.

Why It Matters

In a world where patients increasingly expect seamless digital interactions, health systems must prioritize removing friction from key processes like registration. By adopting consumer-centric tools like Rapid Registration, health systems can enhance patient satisfaction, increase revenue, and set themselves apart from the competition.

For more on this approach, check out the full article on Becker's Hospital Review here.