As the healthcare landscape grows more competitive, patients’ expectations for digital tools are being shaped by their experiences with companies like Amazon and CVS. Amenities' Dr. Aasim Saeed’s analysis shows that while 55% of patients prefer digital channels for key interactions—such as provider search and scheduling—many health systems are lagging behind. Only 36% offer online scheduling, and fewer provide features like sorting providers by availability. If health systems don't adapt, they risk losing market share to digital-native entrants.
To read the full analysis, visit AJMC here.