Eliminating Barriers: Removing Friction in New Patient Registration

In the article "Navigating the Digital Front Door: Overcoming Friction in New Patient Registration," featured on HITconsultant, Scott Heatherly, VP of Sales and Partnerships at Amenities Health, explores the hurdles that traditional health systems encounter in delivering smooth digital registration experiences. Here are the key takeaways:

• Friction in EHR systems: Many health systems still rely on outdated Electronic Health Record (EHR) systems, which cause inefficiencies in patient registration and lead to high drop-off rates.
• Cumbersome registration workflows: Patients encounter obstacles like access codes, complex processes, and delays in registration, resulting in millions in lost revenue.
• Missed opportunities for patient engagement: Only 36% of health systems offer online scheduling, and very few allow sorting by provider availability, which falls short of patient expectations.
• The need for consumer-centric design: Health systems must redesign their digital front-door strategy, focusing on consumer experience and seamless workflows to capture and retain patients.
• Potential rewards: Systems that streamline patient registration processes can see significant results, with examples of acquiring 500,000 net new patients in a single year by eliminating friction.

By prioritizing consumer-centric innovations, health systems can improve engagement and drive long-term success.

Read more on HIT Consultant here.